1. Home/
  2. Returns New

Returns New





Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dictum velit vitae mauris mattis, quis auctor ante vulputate. Integer bibendum, erat eu imperdiet auctor, justo est fringilla leo, eget vehicula felis elit quis est. Sed dignissim purus eu nisi vulputate dictum. Curabitur tincidunt, ipsum feugiat volutpat ornare, velit metus aliquam sapien, at placerat est risus a sapien. In nec felis et nibh accumsan finibus. Integer bibendum, mi in congue suscipit, erat massa efficitur orci, ornare malesuada justo risus a justo. Sed magna odio, scelerisque vel dapibus nec, tristique non metus.


Return with Royal Mail


  • Take your parcel to your local Post Office. 
  • Easily print a label at home or at your local Post Office. 
  • Online tracking on all parcels. 
  • One price £1.99 (no upfront cost). 
  • Allow 2 – 3 days for parcel to reach us.



HOW LONG DO I HAVE TO RETURN AN ITEM?

Once your order item has been successfully delivered, you have 14 days in which to return your item. If your return item is sent outside of this period, you will not qualify for a refund and an alternative will be offered in the form of store credit or an exchange.


HOW DO I SEND MY ITEM BACK?

There are many ways you can send your item back to us. We highly recommend using our Royal Mail Tracked Returns service. You can create a returns postage label through this service by clicking here: [_LINK_]. Please be aware that postage is paid at your own expense and we do not offer a free returns service.


HOW DO I OPEN A NEW RETURN ON MY ORDER?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam dictum velit vitae mauris mattis, quis auctor ante vulputate. Integer bibendum, erat eu imperdiet auctor, justo est fringilla leo, eget vehicula felis elit quis est. Sed dignissim purus eu nisi vulputate dictum. Curabitur tincidunt, ipsum feugiat volutpat ornare, velit metus aliquam sapien, at placerat est risus a sapien. In nec felis et nibh accumsan finibus. Integer bibendum, mi in congue suscipit, erat massa efficitur orci, ornare malesuada justo risus a justo. Sed magna odio, scelerisque vel dapibus nec, tristique non metus.


HOW DO I PACKAGE MY RETURN ITEM READY FOR POSTING?

We recommend using the same packaging your item was delivered in. If it is a bag, turn it inside out, and seal it with secure tape. If your item was delivered in a box, please be sure the item is secure inside and the edges of the box are sealed with secure tape. Please be sure to fill out the return slip found at the bottom of your order invoice, and pack it with your item. If you do not have your invoice to hand, fill out a piece of paper noting your order number, reason for return and any further information necessary.


HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

We aim to process all returns within 24 hours upon receipt. Please allow 72 hours for peak periods. If there are any issues regarding your return, we will contact you by email regarding this. Please note any delays in communication will prolong the process. You will receive email notifications as your return processed and updated.


WHEN CAN I EXPECT A REFUND TO APPEAR ON MY ACCOUNT?

Please allow 3-5 working days for your refund to appear on your chosen payment method. If you paid using PayPal, refunds are quicker to process and can appear near instantly. If you chose to pay in instalments using Klarna, you may need to speak with Klarna regarding any changes to upcoming payments.


MY RETURN ITEM IS FAULTY, WHAT SHOULD I DO?

If your item is faulty, please contact us before posting your item so we can work with you to communicate next steps. It is important to notify us of any faults or issues regarding your items as soon as possible. Any delays in notifying us may result in your return being rejected. We work closely with brands to arrange replacement garments and ensure customers receive high quality garments.


ANYTHING ELSE? CONTACT US!

If your question was not answered by the points above, please get in touch with us by either telephone 0300 303 2545 or email enquiries@designerwear.co.uk.