Extended Christmas Returns
Save the date! As of 3/12/18 all orders placed online will be eligible for our extended Christmas returns programme. For complete transparency, all customers who have placed their order before 18/12/18 have until 4/1/18 to return their goods for a full refund. Any order placed after 18/12/18 will have the standard 14-day (excluding British Bank & Public holidays) returns time.
|Date of Delivery||Return Time (Minus Holidays)||Accepted Return Date|
Making Your Return
Under the Consumer Contracts Regulations Act 2013, customers have 14-days from the day of receipt to return their order. Please follow the returns procedure set out below, if there is in any way a problem with your order do not hesitate to contact us at firstname.lastname@example.org
1. Print off the cancellation/exchange form attached to the order confirmation you received via email. If you cannot find the confirmation email, request another by ringing our customer service freephone: 0300 303 2545 or email us here.
2. Package your item(s) in the bag the order was delivered in, and combine the return form within the package. If you are without the original packaging, we recommend using a similar mailing bag to protect the item(s). Once in receipt of your order, you are responsible for it, package your return as securely as possible to avoid any damage occurring to the item(s), potentially jeopardising your refund.
3. Designerwear does not cover the cost of making a return, we recommend using a Royal Mail tracked mail service as some couriers will refuse to deliver to a PO BOX address.
4. Ensure you keep the proof of postage until the refund is processed. All returns should be sent to the address below:
PO BOX 324
Prefer to exchange your item? No problem, follow the step-by-step returns procedure set out above and request an 'exchange' on the form attached to your email order confirmation.
It is recommended that you contact us on our freephone contact number: 0300 303 2545 regarding exchanges, as we are able to offer live stock updates & can reserve your correct size for you.
For a comprehensive list of Designerwear's terms and conditions, please see here.
Returns Terms & Conditions
We understand that clothing is a difficult entity to get right, and items will need to be tried on. Any items returned to us that are applicable for a refund must be unworn* and in the same condition as they were when sent out, unless the item has been established as faulty with our customer service team firstly.
*'Unworn' - items that are categorised as unworn are those that are visibly unworn, have no smell (including aftershave), and are in no way damaged.
If there is a problem with an item you purchased from us, customers will need to contact our customer support team to report the problem, click here to email our team. Under the Consumer Rights Act, 2015 - if an item is faulty, customers have up to 30-days from the day of purchase to return an item for a refund. Thereafter, each case will be assessed individually and a decision will be made at the discretion of Designerwear.co.uk