• Home

Returns / Exchanges

Return Instructions

Once your order item has been successfully delivered, you have 14 days in which to return your item. If you return your item(s) outside of this period, you will not qualify for a refund to your chosen payment method, and an alternative will be offered in the form of store credit, or an exchange. 


Please follow the instructions below to prepare your return item for sending:


  1. Please fill out the return slip found at the bottom of your invoice, received within a black envelope with your order. If you do not have your invoice to hand, please outline your order number, contact details and return/exchange information on a sheet of paper.
  2. All returned item(s) must be in original condition with labels intact and attached to the item. There must be no odours (e.g. aftershave).
  3. Package your return/exchange item(s) and form/invoice into the bag your order was sent in. If you do not have the original packaging, we recommend using a similar mailing bag to protect your item(s).
  4. Post your item to the address outlined below, at your own expense. Should you require an exchange, this will be sent out to you free of charge. We recommend using a Royal Mail tracked service as some couriers refuse to deliver to a PO Box address.

Designerwear International Ltd.

Returns Department

PO BOX 324

L40 8WE


Please note: Ensure you keep proof of postage until the refund/exchange has been processed.


Exchange Instructions

Once your order has been successfully delivered, you have 28 days in which to return your item(s) for an exchange. Please get in contact with us by either telephone 0300 303 2545, or by emailing us at enquires@designerwear.co.uk. For exchanges, please contact us prior to sending your item(s) back and let us know which item you would like to exchange it for. This will ensure that your exchange item(s) can be reserved and avoid any disappointment.

Please note:



  1. When sending your return item(s), print your exchange form and write down information relating to your return/exchange onto the form. If you are unable to print your for, please outline your return/exchange information on the invoice that was sent with your order.
  2. All returned item(s) must be in original condition with labels intact and attached to the item. There must be no odours (e.g. aftershave).
  3. We do not cover the cost on any inbound mail however we will cover the cost of sending your exchanged items back out to you. We recommend using a Royal Mail tracked service to return your item(s) as some couriers will refuse to deliver to our PO Box address.
  4. Please allow us 48 hours (Monday - Friday) for us to process your exchange. If we have a query, we will be in contact with you via the contact details you have supplied with your order. Please regularly check all forms of contact to avoid disappointment and delays.

Designerwear International Ltd.

Returns Department

PO BOX 324

L40 8WE


If you require any further information regarding our returns and exchanges policy, please get in contact with us by the methods detailed below:

Telephone: 0300 303 2545

Email: enquiries@designerwear.co.uk


Christmas 2020 Returns/Delivery Information

As of Tuesday 1st December 2020 you'll have extra time to return your item. In order to qualify for a refund/exchange we must have the parcel back by/on Monday 11th January 2021.

We aim to still despatch all orders, deal with returns/exchanges & deal with customer requests within 48 working hours.

The last order date for Christmas Delivery will be 23rd December no later than 4PM. You must select DPD next day delivery to ensure you receive the parcel on 24th December (this may not be guaranteed due to the courier especially to; Highlands, Northern Ireland & Channel Islands).

We'll be closed on 24th - 28th December, we'll then reopen for 2 days 29th & 30th December, we'll then close again until 4th January 2020. As of 4th January 2021 we'll be in as normal Monday-Friday 9-5. Please note in the time we're closed orders will not be processed and any requests will not be responded to.


Terms & Conditions (Returns & Exchanges)


Any items returned to us that are eligible for refund/exchange must be unworn* and in the same condition as they were when sent out.

*Unworn - Items that are categorised as unworn are those that are not visibly worn, have no smell (including aftershave) and are in no way damaged. If labels and/or tags have been removed from the item, it will be classified as worn and therefore not applicable for refund.

*COVID-19* - In order to qualify for extended returns at this time, you must inform our customer service team by email of your wish to return your item, along with a reason for their return.





If there is a problem with any item(s) purchased from us, customers will need to contact our customer service team to report the problem. A member of the team will be in touch to discuss the issue.

You MUST let us know before the 14 day return period has expired not after. 




Under the Consumer Rights Act, 2015 - If an item is faulty, customers have up to 30 days from the day of purchase to return an item for a refund. Thereafter, each case will be assessed individually, and a decision will be made at the discretion of Designerwear International Ltd.