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Returns / Exchanges


Return Instructions

Once your order item has been successfully delivered, you have 14 days in which to return your item. If you return your item(s) outside of this period, you will not qualify for a refund to your chosen payment method, and an alternative will be offered in the form of store credit, or an exchange.


Please follow the instructions below to prepare your return item for sending:


  1. Print your cancellation/exchange form and write down information relating to your return/exchange onto the form. If you are unable to print your form, please outline your return/exchange information on the invoice that was sent with your order.
  2. All returned item(s) must be in original condition with labels intact and no odours (e.g. aftershave).
  3. Package your return/exchange item(s) and form/invoice into the bag your order was sent in. If you do not have the original packaging, we recommend using a similar mailing bag to protect your item(s).
  4. Post your item to the address outlined below. We recommend using a Royal Mail tracked service as some couriers refuse to deliver to a PO Box address.

Designerwear International Ltd.

Returns Department

PO BOX 324

L40 8WE


Please note: Ensure you keep proof of postage until the refund/exchange has been processed.


Exchange Instructions

Once your order has been successfully delivered, you have 28 days in which to return your item(s) for an exchange. Please get in contact with us by either telephone 0300 303 2545, or by emailing us at enquires@designerwear.co.uk. For exchanges, please contact us prior to sending your item(s) back and let us know which item you would like to exchange it for. This will ensure that your exchange item(s) can be reserved and avoid any disappointment.

Please note:

  1. When sending your return item(s), print your exchange form and write down information relating to your return/exchange onto the form. If you are unable to print your for, please outline your return/exchange information on the invoice that was sent with your order.
  2. All returned item(s) must be in original condition with labels intact and no odours (e.g. aftershave).
  3. We do not cover the cost on any inbound mail however we will cover the cost of sending your exchanged items back out to you. We recommend using a Royal Mail tracked service to return your item(s) as some couriers will refuse to deliver to our PO Box address.
  4. Please allow us 48 hours (Monday - Friday) for us to process your exchange. If we have a query, we will be in contact with you vi the contact details you have supplied with your order. Please regularly check all forms of contact to avoid disappointment and delays.

Designerwear International Ltd.

Returns Department

PO BOX 324

L40 8WE


If you require any further information regarding our returns and exchanges policy, please get in contact with us by the methods detailed below:

Telephone: 0300 303 2545

Email: enquiries@designerwear.co.uk


Terms & Conditions (Returns & Exchanges)

Any items returned to us that are eligible for refund/exchange must be unworn* and in the same condition as they were when sent out unless the item has been established as faulty with our customer service team.

*Unworn - Items that are categorised as unworn are those that are not visibly worn, have no smell (including aftershave) and are in no way damaged. If labels and/or tags have been removed from the item, it will be classified as worn and therefore not applicable for refund.

*COVID-19* - In order to qualify for extended returns at this time, you must inform our customer service team by email of your wish to return your item, along with a reason for their return.

If there is a problem with any item(s) purchased from us, customers will need to contact our customer service team to report the problem. A member of the team will be in touch to discuss the issue.


Under the Consumer Rights Act, 2015 - If an item is faulty, customers have up to 30 days from the day of purchase to return an item for a refund. Thereafter, each case will be assessed individually, and a decision will be made at the discretion of Designerwear International Ltd.