Christmas Returns Policy
We have extended our Christmas returns policy to 14th January 2014, please ensure that you state "Christmas returns" in the notes at checkout to qualify. All goods must be returned by 14th January 2014.
If in the unlikely event that you are not completely satisfied with your purchase, please email email@example.com stating your order ID Number what you want to exchange or return and why? We will send you a returns authorisation code by email. Please put the authorisation code on the returns/exchange form sent out with your order. We recommend you use a postal service that offers a tracked service as its your responsibility to get the parcel back to us.
Designerwear Online Returns
If you wish to exchange your item for a different size once we have recieved your item back we ship it out free of charge Uk mainland only.
NOTE - RETURNS/EXCHANGES WILL NOT BE ACCEPTED WITHOUT A RETURNS AUTHORISATION NUMBER.
All items returned to us must still be in original packaging ensuring that the labels have not been removed from the garment
This returns policy does not affect your statutory rights.
*Note: when trying on items of designer clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed returns/exchange documentation.
Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.
The cost of returning is your responsibility and is therefore non refundable, unless deemed necessary.
The cost incured for redelivery to you the customer will be an adidtional charge the designerwear team will contact you to arrange payment.
Please use Email firstname.lastname@example.org to communicate with us regarding our issue, as we have robust systems in place to ensure 100% Customer Service Levels.
We also have Fully Manned LIVE support on the Web Site, (UK 8am-5pm) Monday to Friday. We are here to help!!
Distance selling regulations
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Designerwear & a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to email@example.com, or by post to the address on our Returns page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.